New Nike Sneakers? Old Nike Sneakers? Either Way, You Might Be Eligible for a Refresh or Refund

There are few things more exciting than buying a new pair of shoes. But what do you do when the thrill wears off and your new sneakers become too tight, too loose, or simply not comfortable? If your feet change or if your old shoes just don’t feel right anymore, Nike might be able to help you out with a free refresh or refund. You just have to follow the right steps and know your options.

Don’t throw away your old shoes

Let’s face it, some old Nike sneakers are getting pretty beat up and might even be unusable. If your old shoes have seen better days, but you still want to try to get something out of them, Nike has a deal for you! The company will offer a store credit or refund on select items if your order was placed after December 26th, 2017 and the product is no longer in-stock. Eligible products include items that were delivered before January 3rd, 2018; and products that are returned within a year of delivery date. You may also be eligible for a refund if the product was delivered within 14 days of the order being placed. When returning the shoes, make sure they’re unworn with tags intact!

Find out if you can return them to get a new pair

So are your Nike sneakers eligible for a refund or a refresh? You have to check the list on Nike’s website and see. The website includes a different tier of sneakers based on release date, so make sure you read through the list before contacting customer service to find out if you are eligible for a refund. Refreshing your shoes is going to cost more than just receiving a refund, but if it is one year since your purchase, you will be able to do either.

 Check out your specific tier on Nike’s website. For example, I purchased a pair of 2013 shoes that are eligible for a refresh because it has been more than 12 months since I bought them. However, if I had purchased my shoes in 2016 and it is less than one year since I bought them, then there is no way to return them and get new sneakers. In order to return my shoes (or any other shoe under my tier), I’ll need to go to an Authorized Retailer that sells Nikes in order to have them inspected. The refund/refresh process can take as long as six weeks depending on how busy customer service is.

Get in touch with customer service

If you’re still rocking that ancient pair of Nike sneakers, don’t worry. If the model you have been wearing is available on Nike’s website, Nike’s customer service representatives are more than happy to help out. Even if your shoes are discontinued, they might be eligible for a refund–though they’ll take a look at each case individually to figure out how much the refund will be.

If you’re looking for a newer model, it may make sense to go ahead and buy them from Nike directly–even if you could find cheaper versions elsewhere–as those purchases could qualify for a free return policy.

Can you get store credit instead of cash back?

You might be surprised, but your old Nike sneakers can now get a refresh. Simply mail in your old pair and Nike will give you $20 to put towards a new pair of Nike sneakers. Whether you have an old pair or not, they are eligible for a refund of up to $150 if you are unhappy with the design, color, etc. Refunds on children’s shoes must have a receipt because these pairs do not come with their own ID code – this is done to combat fraud by retailers.

What are the conditions around getting store credit?

If your old Nike Sneakers are still in good shape, then you may be eligible for a refund on the purchase. If they’re in bad shape, you may be eligible for store credit. Either way, make sure that your footwear is fresh and up to date before sending them back to Nike.

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